Strategic Plan 2025-2030

Overview
Carson Tahoe Health's Strategic Roadmap for 2025-2030 is designed to strengthen the core of our organization, inspire our community, and lead the way in healthcare transformation and innovation. Our goals are driven by strategic metrics that guide us in delivering exceptional patient care, expanding our services, and enhancing community impact.

Strengthen the Core

Objective:
Fortify the foundation of Carson Tahoe Health by improving patient access, growing our workforce, expanding service lines, and standardizing quality measures.

Strategic Metrics:

• Vacancy Rate: Target of 7%
• Patient Access: Achieve the 50th percentile in CG-CAHPS Access Domain

Strategic Goals:

• Improve Access: Enhance patient interactions and streamline access to CTH services to improve health outcomes.

  • Projects: Centralized Scheduling Improvement, Epic Stabilization & Back to Basics

• Grow and Maintain Our Own: Attract and retain top talent while nurturing leadership within the organization.

  • Projects: Recruitment and Retention Enhancement, Leadership Development, GME Program

• Service Line Expansion and Alignment: Meet critical community needs and diversify revenue streams.

  • Projects: Retail/Specialty Pharmacy, Expanded Behavioral Health Services, Ambulatory Surgical Center

• Hardwire CMS Core Measures and CAHPS: Continuously improve quality metrics for superior patient care.

  • Projects: Premier Top 100 Hospital Recognition, ACO Performance Management

Inspire Community

Objective:
Position Carson Tahoe Health as a leader in healthcare through strategic communication, increased visibility, and impactful community engagement.

Strategic Metrics:

• Foundation Funding: $100M in cumulative funding by 2030
• Operating Margin: Consolidated Operating Margin of 4%

Strategic Goals:

• Enhance Visibility of CTH Locally and Nationally: Share compelling stories to strengthen brand reputation and community connections.

  • Projects: CTH Community Engagement Roadmap

• Foundation Funding: Rebuild and expand the fundraising structure to achieve ambitious revenue goals.

  • Projects: Customer Relationship Management (CRM)

• Community Health Needs Assessment: Continuously assess and respond to community health needs, with a focus on behavioral health.

  • Projects: Behavioral Health Services Expansion, Community Health Needs Assessment

Transform and Innovate

Objective:
Lead the future of healthcare through strategic partnerships, digital transformation, and innovative practices that enhance patient experiences and outcomes.

Strategic Metrics:

• Inpatient Market Share (PSA): To be finalized
• Hospital Recognition: Achieve Premier Top 100 Hospital status

Strategic Goals:

• Leverage Regional Healthcare Collaboratives and Affiliations: Collaborate with healthcare providers to optimize care delivery.

  • Projects: Sierra Health Collaborative

• Enhance Digital Connectivity: Redefine patient interactions and healthcare experiences through advanced digital tools.

  • Projects: CRM, Epic Digital Transformation, Voice of the Patient