New Text Reminder Service

Frequently Asked Questions

How do I sign up to receive text messages like appointment reminders from Carson Tahoe Health?
Can I sign up for text messaging in MyChart?
How do appointment text messages work?
Why doesn't the text include more detailed information about my appointment?
Do I have to confirm my appointment?
What if I do not have a cell/mobile phone number?
What if I have an international phone number?
Why is the number I get Carson Tahoe Health texts from changing?
Can I choose which kinds of text messages I want to receive?
Can I reply to the text message I received?
How do I update my phone number?
Will this cost me anything?
What if my text/data plan is full?
I accidentally opted out. What do I do?
What if I no longer want to receive texts from Carson Tahoe Health?

Enrolling

How do I sign up to receive text messages like appointment reminders from Carson Tahoe Health?

To sign up to receive text messages from Carson Tahoe Health, simply text "START" to 32359.

You can also control your opt-in status and communication preferences from your MyChart account to specify which updates you’d like to receive via text. From there, you will be able to select text message for the types of communications you’d like to receive.

Can I sign up for text messaging in MyChart?

Yes, In MyChart:

1. Go to Communication Preferences from the main menu.

2. Click the Subscribe button under the Text Message section.

3. Toggle On, Message subscription.

Appointment Reminders

How do appointment text messages work?

You will receive an appointment confirmation text message seven days before your appointment. You should review the date and time of each appointment and use the prompts provided in the message to either confirm, reschedule, or cancel the appointment.

Why doesn't the text include more detailed information about my appointment?

To help ensure your privacy, the text reminders include limited appointment information such as date of appointment, time of appointment, and location.

Do I have to confirm my appointment?

Confirming your appointment is not required. However, we strongly recommend that you confirm if that option is available.

What if I do not have a cell/mobile phone number?

If you cannot receive text messages but you have a valid phone number in our system, you will receive voice call reminders.

General

What if I have an international phone number?

Unfortunately, we cannot text numbers outside the U.S. This includes phone numbers related to Skype or other international carriers.

Why is the number I get Carson Tahoe Health texts from changing?

If you have already been receiving text messages from Carson Tahoe Health, the number you’ve been receiving messages from will be changing to a 5-digit short code: 32359. This new number allows us to better serve your communication needs with expanded texting options for communication updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

Can I choose which kinds of text messages I want to receive?

Yes, you can set or change any of your communication preferencess in MyChart anytime or call us at 801-213-9500 for assistance.

In MyChart go to Communication Preferences from the main menu.

First, in the General section, verify notifications from Carson Tahoe Health are toggled on for each of your preferred method(s) of contact: Email, Text, Push Notifications (applies if you use the MyChart mobile app), Phone, or Mail.

Next, to determine which notifications will be delivered via a specific method of contact, expand a communication type in the Details section of this screen.

For example: Appointments, Messages, Health, and Billing are each have their own communication type. In a given type, like Appointments, toggle on/off the switches to indicate how you'd like to receive those communications.

Note: With a communication type expanded, you can go into Advanced settings to review and update your preferences at a more granular level.

When finished with your preferences, select Save changes.

Can I reply to the text message I received?

Some texts will ask you to reply with specific keywords, like CONF to confirm your appointment.

Any other messages sent to 32359 will not be received.

How do I update my phone number?

There are multiple ways you can easily update your phone number:

Update your contact information online in your MyChart account (go to Personal Information from the main menu).
Call us at 801-213-9500.
Ask the front desk staff to update it for you during check-in at your next appointment.

Will this cost me anything?

Standard text message fees from your mobile carrier may apply, but you will never receive a charge from Carson Tahoe Health for sending or receiving text messages.

What if my text/data plan is full?

If your text/data plan is full, there is a chance you will not receive an appointment reminder. For details about your particular phone plan, please contact your mobile carrier.

Opting Out

I accidentally opted out. What do I do?

You can quickly opt in again by texting "START" to 32359. You can also re-enroll from the Communication Preferences page in MyChart or by calling us at 801-213-9500 for assistance.

What if I no longer want to receive texts from Carson Tahoe Health?

To cease all recurring automated messages from Carson Tahoe Health, you can text “STOP” to 32359 at any time. You can also update your opt-out status from the Communication Preferences page in MyChart (select Manage your subscription) or by calling us for assistance at 801-213-9500.

Carson Tahoe Health is fully accredited by the
Center for Improvement in Healthcare Quality (CIHQ).

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