FAQ

Q: How do I request a copy of my medical records?
A: In order for us to release your information, you must first please call 775-445-8568.

Q: How do I schedule a procedure?
A: Please contact Centralized Scheduling at 775-445-5500 to be directed to the proper department.

Q: How do I find a physician?
A: You may view our online physician directory or you may call a nurse navigator at 775-445-5168.

Q: Who can I see when my doctor is booked?
A: If you have a non-emergency health issue, such as an earache, sore throat, or pink eye, you can either schedule an appointment with a nurse practitioner or physician assistant, or you can access a health clinic. Nurse practitioners and physician assistants are midlevel healthcare professionals that can provide care for most of your acute care needs, such as strains, aches, and even follow-up visits. Click here to find a doctor and/or a midlevel provider in Northern Nevada. Under many circumstances, you may be able to get the basic care you need by going to a health clinic. Many clinics, such as Carson Tahoe Health, have clinics conveniently located inside retail stores like Walmart, providing individuals easy access to treatment for basic health issues. Click here for more information or to find a Clinic at Walmart in Northern Nevada.

Q: How do I find a patient?
A: You may call (775) 445-8000 to see if a patient is staying at the Carson Tahoe Regional Medical Center and what room they are in. Regional Medical Center visitors can also ask the helpful volunteers at the information booth and/or check-in desk located in the front lobby or they can go to the PBX counter in the Emergency waiting lobby.

Q: How do I pay my bill?
A: For billing information, you may write 775 Fleischmann Ave, Carson City, NV 89703, call 775-445-7550 or pay your bill online by clicking here.

Q: Can I have my baby at a different hospital than the one my obstetrician (OB) has admitting privileges at?
A: No. OBs only have "admitting privileges" at certain hospitals.“Admitting privileges” means the hospital or other treatment facility that a healthcare provider is affiliated with and where he or she can admit patients. The hospital that your OB/GYN is affiliated with is also the hospital where you’ll be delivering your baby. Click here for more information.

Q: Why do I have to wait so long at the E.R.?
A: The average wait time in the ER is anywhere from 1-12 hours. The reason for long wait times at ERs throughout the country is because they tend to be overcrowded. Overcrowding is partly due to the decreasing number of emergency departments, lack of insurance, and limited primary physician care. However, the biggest cause of overcrowding/longer wait times at the ER is the people who go to the E.R. to receive care for non-emergency issues. Remember that patients in the ER are triaged: Sicker or more seriously injured people get seen first. Some health systems, including Carson Tahoe, offer four basic levels of care outside of your primary care physician: 1. Walk-in Clinics 2. Urgent Care Clinics 3. Emergent Care 4. Emergency Services. By considering location, cost and severity of the care needed you will be able to determine what healthcare setting has the providers and technology that best suits your illness or injury in the most cost-effective and timely manner. Find out which level of care is right for you by clicking here.

Q: Why don't I see my primary care doctor why I'm admitted?
A: When you are admitted into the hospital, you receive treatment by a hospitalist.  A hospitalist is a doctor who specializes in the care of patients in the hospital.  Hospitalists have completed the same schooling and training as primary care physicians – the only difference is that they treat patients inside the hospital. Hospitalists work closely with your primary care physician, emergency department physicians, and/or specialists to provide a seamless transition, from admission to discharge and outpatient follow-up. Carson Tahoe Health has 22 hospitalists on staff to care for patients staying in the hospital. Click here to learn more.

Q: If I'm a Medicare patient staying in the hospital, am I automatically considered an "inpatient?"
A: According to the 2014 Official U.S. Government Medicare Handbook published by the Centers for Medicare & Medicaid Services (CMS), Staying in a hospital doesn’t always mean you’re an inpatient. You only become an inpatient when a hospital formally admits you as an inpatient, after a doctor orders it. You’re still an outpatient if you’ve not been formally admitted as an inpatient, even if you’re getting emergency department services, observation services, outpatient surgery, lab tests, or X-rays. You or a family member should always ask if you’re an inpatient or an outpatient each day during your stay, since it affects what you pay and whether you’ll qualify for Part A coverage in a skilled nursing facility.”

Q: What is an "Advance Directive" and do I need one?
A: An Advance Directive is a written statement that you complete in advance of serious illness about how you want medical decisions to be made. The two most common types of Advance Directive are a “Living Will” and a “Durable Power of Attorney for Health Care.” You are not legally required to have an Advance Directive, however, because unexpected situations can happen at any age, all adults should have an Advance Directive. Anyone age 18 or older can create their own Advance Directive. You can learn more about Advance Directives by clicking here.

Q: What is "Joint Commission Accreditation" and why does it matter?
A: As an independent, not-for-profit organization, the Joint Commission is the nation’s oldest and largest standards setting and accrediting body for healthcare. The standards focus on setting expectations for an organization’s actual performance and for assessing its ability to provide safe, high quality care. Joint Commission accreditation is well known as the benchmark for quality in patient care. And it ensures that we are meeting the highest standards of quality and safety, as well as actively seeking new ways to improve for our patients and community. You can learn more about Joint Commission Accreditation by clicking here.

Q: What does being a not-for-profit 501(c)(3) corporation mean?
A: Any money earned beyond our operational expenses is reinvested back into Carson Tahoe's system of care. This ensures that we are able to provide the latest technology and most advanced medical treatment for years to come. Donations to the CTH Foundation are tax-deductible according to the maximum amount allowed by law for a 501(c)(3) not-for-profit organization. To learn more about donation opportunities, you can call the Carson Tahoe Health Foundation office at 775-445-5161 or visit the Foundation web site by clicking here.